Usually answered within a working day. If something has gone wrong with an order, say so in the subject line and it goes to the front of the queue.
What to write in about
Nothing arrived
Check spam first, then write in with the email address you paid with. It will be resent straight away. This is the one thing that gets answered fastest.
It is not what you expected
Say so and it will be refunded. No form, no justification required, no attempt to talk you out of it.
Something in the guide is wrong
Genuinely welcome, and the most useful email we get. Several entries exist because a reader hit something that contradicted what was written and said so.
A question first
Ask. The FAQ covers most of it, but if yours is not there it probably belongs there, so it helps us as much as you.
Copies for a team
One purchase covers one person. For several seats, write in and we will sort something sensible rather than making you buy it repeatedly.
Writing about this
Happy to answer questions on the method or the numbers behind it. Ask and you will get a straight answer, including where the evidence is thin.
What we cannot help with
Said plainly so nobody waits on a reply that is not coming.
- Making videos for you. There is no done-for-you service attached to this guide.
- Third-party tool support. If your generator is refusing, down or has changed its pricing, that is theirs to answer. The guide covers what to do about refusals.
- Reviewing your footage. We cannot look at individual videos and diagnose them. Chapter four is designed so you can do that yourself in under a minute.
Business details
A UK business trading as The Logical AI.
Based in Manchester, United Kingdom. A registered business address is available on request.
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